Privacy Policy

Last updated: January 12, 2026

1. Introduction

Confidiance Bank ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, including but not limited to:

  • Name and contact details
  • Identity verification documents
  • Financial information
  • Transaction history
  • Communication records

2.2 Technical Information

We automatically collect certain technical information:

  • IP address and location data
  • Browser type and version
  • Device information
  • Usage patterns and preferences

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Process transactions
  • Verify your identity (KYC)
  • Comply with legal and regulatory requirements
  • Detect and prevent fraud
  • Improve our services
  • Communicate with you

4. Information Sharing

We may share your information with:

  • Service providers and partners
  • Regulatory authorities when required
  • Law enforcement pursuant to valid legal process
  • Third parties with your consent

We do not sell your personal information.

5. Data Security

We implement industry-standard security measures including:

  • AES-256 encryption for data at rest
  • TLS encryption for data in transit
  • Multi-factor authentication
  • Regular security audits
  • Access controls and monitoring

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Financial records are retained for a minimum of 7 years as required by applicable regulations.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to certain processing
  • Data portability

8. Cookies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through our platform or via email.

10. Contact Us

For privacy-related inquiries, please contact us at:

  • Email: privacy@confidiancebank.com